Make managing relationships simple and productive

Deliver standout customer service by putting the experts, tools and information your agents need at their fingertips.

Bring the right people together to speed up resolution times

RESOLVE ISSUES FASTER

Resolve incidents in real time by easily looping in experts across the company using the share brain feature

Collaborate and solve problems aloud by engaging with each account under the same brain

Search across files, emails and applications to find answers quickly and easily

IMPROVE AGENT ONBOARDING AND PRODUCTIVITY

Boost agent productivity with no-code workflows and streamline collaboration among customers and experts

Create a central hub for knowledge so agents and managers can spend less time searching and more time helping customers

Get new team members up to speed quickly with automated and interactive onboarding

GROW CUSTOMER RELATIONSHIPS

Troubleshoot issues together with partners and experts, using tools in one space to reduce complexity

Pre-populate reports and responses with custom prompts and templates

Share communication directly from the CogniPro platform for rapid response